Return Policy

Quick Overview

• 30-day return window
• Original condition required
• Proof of purchase mandatory
• Refunds processed within 7–10 business days

Refund Eligibility

To qualify for a refund, items must be unused, undamaged, and returned in their original packaging with all included materials. Products showing signs of wear, alteration, or misuse are not eligible.

Digital products or downloadable materials, once accessed, may not be refundable unless otherwise required by law.

Return Time Limits

Customers must submit a return request within 30 calendar days from the date of delivery. Requests received after this period may not be approved.

How to Request a Return

1. Email our support team with your order number and reason for return.
2. Await confirmation and return authorization instructions.
3. Ship the product securely using a trackable service.
4. Once received and inspected, refunds will be processed.

Return Requirements

• Valid proof of purchase (order confirmation or receipt)
• All accessories and documentation included
• Secure packaging to prevent transit damage
• Return authorization confirmation from XENAVITH

Exceptions & Non-Refundable Items

Certain items are non-refundable, including:

• Final sale or clearance products
• Customized or personalized items
• Gift cards and promotional vouchers
• Opened digital downloads or subscription services

Refund Processing

Approved refunds are issued to the original payment method within 7–10 business days.

Processing times may vary depending on your financial institution.